When a product is marked as undetected, it will not trigger a ban from the anti-cheat system (BattlEye). However, detection status can change at any time. If a product becomes detected, it may result in widespread bans until an update is released. High-quality products can remain undetected for months or even years. If a product enters maintenance, your active subscription time will not be affected.

While some users believe HWID bans exist, there has been no confirmed case of a persistent HWID ban that could not be resolved with a clean Windows reinstall. As a precaution, restarting your PC before playing on your main account is recommended to prevent potential chain bans.

Refunds are only available in cases where the product does not function on your system. We are unable to process refunds for reasons such as no longer playing the game, changing your mind, or any other non-technical issues.